A "repair order" is a formal order placed with a repair shop or service provider to repair or restore a defective product. This order typically includes information about the defective product, the nature of the problem, the repairs needed, the timeframe for the repair, as well as details regarding billing and returning the repaired product to the customer.
Typical features of software in the "repair order" area include:
Order capture: The software allows the customer or the service provider to capture all relevant information about the repair order, including product information, problem descriptions, and contact details.
Status tracking: The software provides features for tracking the repair status, allowing the customer or the service provider to monitor the progress of the repair.
Scheduling: The software supports scheduling for the repair, including assigning appointments for the submission of the defective product, the repair process, and the collection of the repaired product.
Communication: The software facilitates communication between the customer and the service provider through notifications, status updates, and messages about the repair progress.
Billing and documentation: The software allows the service provider to create invoices, track payments, and generate reports on completed repairs.