What is meant by Recall management?
Recall management refers to the planning, organization and implementation of product recalls or service reminders, for example in medical practice management. These actions are often carried out to minimize potential safety risks, resolve quality issues, or comply with regulatory requirements.
Typical functions of software in the field of recall management:
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Product Identification:
- Capture and management of information about affected products, including batch numbers, serial numbers, and expiration dates.
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Contact Management:
- Capture and management of contact details of affected customers, suppliers, and other stakeholders.
- Communication through various channels such as email, SMS, or telephone.
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Recall Planning and Execution:
- Planning and organization of recall actions, including scheduling, resource allocation, and tracking progress.
- Execution of recalls in accordance with applicable regulations and internal policies.
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Communication and Notifications:
- Automatic notifications to affected parties about the recall process, including instructions for returning or exchanging affected products.
- Automatic notifications to patients, push-up notification, e-mail
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Documentation and Reporting:
- Capture of recall data and generation of reports on the recall progress, including actions, communication, and outcomes.
- Ensuring traceability and auditability of the recall process.
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Compliance Management:
- Assistance in complying with regulatory requirements and industry-specific standards related to recall actions.
- Management of audit trails and documentation for compliance.