"Programmed Dialing" in the call center context refers to an automated method where software dials telephone numbers from a predefined list. This technology aims to increase the efficiency of outbound calls by reducing the manual dialing work of agents and increasing the number of successful connections.
• Automatic number dialing from contact lists
• Call scheduling and prioritization
• Detection of answering machines and fax machines
• Intelligent adjustment of dialing speed
• Real-time monitoring of agent activities
• Integration with CRM systems for customer data access
• Call logging and reporting
• Compliance management for legal requirements
• Preview Dialer: Shows agents customer information before the call
• Power Dialer: Automatically dials the next number as soon as an agent becomes available
• Predictive Dialer: Predicts agent availability and dials accordingly
• Progressive Dialer: Dials a set number of numbers per available agent
• Robo-Dialer: Plays automated messages when a call is answered