SoftGuide > Functions / Modules Designation > Process management

Process management

What is meant by Process management?

Case management refers to a system for structured recording, processing, and tracking of business transactions or tasks within an organization. It serves to organize, document, and monitor work processes.

Typical software functions in the area of "case management":

  1. Case creation: Creating and categorizing new cases
  2. Status management: Tracking the processing status of a case
  3. Task assignment: Assigning cases to responsible employees
  4. Document management: Linking relevant documents to cases
  5. Workflow control: Defining and automating work processes
  6. Deadline monitoring: Setting and monitoring deadlines and appointments
  7. Reporting: Generating evaluations and statistics
  8. Notifications: Automatic notifications for status changes or deadlines

Examples of "case management":

  1. Processing customer inquiries in customer service
  2. Managing approval procedures in public authorities
  3. Handling insurance claims in insurance companies
  4. Project management in companies
  5. Managing IT support tickets
  6. Processing personnel matters in the HR department

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The function / module Process management belongs to:

Business Process Management (BPM)

Software solutions with function or module Process management:

Project planning, project steering, project controlling, time management - 100% web based
EASY Contract
 
 
 
 
 
 
End-to-end Contract Lifecycle Management
MCS COMPLIANCE PLATFORM
Powerful compliance platform innovative IT systems
WEMA Ticket System
WEMA Ticket System
 
 
 
 
 
 
Ticket system for structured recording, prioritization and assignment of customer inquirie
Supply chain compliance system CS3D ready
AI-supported supply chain compliance system
DIGITAL WORKERS (MR.KNOW)
Your entry into process automation with digital helpers
FORMS ASSISTANT (MR.KNOW)
Creation of electronic forms as well as use as output management
PUBLIC ASSISTANT (MR.KNOW)
Digital employees for authorities and administrations
PROJEKTA
 
 
 
 
 
 
Project Software - ERP for Service Providers
INTERNAL CONTROL SYSTEM
Holistic risk management and internal control system (ICS)
Show all 31 programs with Process management