SoftGuide > Functions / Modules Designation > Process management

Process management

What is meant by Process management?

Case management refers to a system for structured recording, processing, and tracking of business transactions or tasks within an organization. It serves to organize, document, and monitor work processes.

Typical software functions in the area of "case management":

  1. Case creation: Creating and categorizing new cases
  2. Status management: Tracking the processing status of a case
  3. Task assignment: Assigning cases to responsible employees
  4. Document management: Linking relevant documents to cases
  5. Workflow control: Defining and automating work processes
  6. Deadline monitoring: Setting and monitoring deadlines and appointments
  7. Reporting: Generating evaluations and statistics
  8. Notifications: Automatic notifications for status changes or deadlines

Examples of "case management":

  1. Processing customer inquiries in customer service
  2. Managing approval procedures in public authorities
  3. Handling insurance claims in insurance companies
  4. Project management in companies
  5. Managing IT support tickets
  6. Processing personnel matters in the HR department

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The function / module Process management belongs to:

Business Process Management (BPM)

Software solutions with function or module Process management:

orgavision
orgavision
 
 
 
 
 
 
Software for quality management, company organization and IMS
INTERNAL CONTROL SYSTEM
Holistic risk management and internal control system (ICS)
etg24
etg24
 
 
 
 
 
 
Manage customer processes digitally & easily -CRM, DMS ...
PRODAT ERP
 
 
 
 
 
 
PPS ERP for manufacturing companies with focus on production control
WEMA Ticket System
 
 
 
 
 
 
Ticket system for structured recording, prioritization and assignment of customer inquirie
PUBLIC ASSISTANT (MR.KNOW)
Digital employees for authorities and administrations
myPARM - Multi-project management software
Multi-project management and PPM software
RIMIKS X
RIMIKS X
 
 
 
 
 
 
Software for integrated risk, control and compliance management
FORMS ASSISTANT (MR.KNOW)
Creation of electronic forms as well as use as output management
SessionNet
 
 
 
 
 
 
Information and communication system
Show all 32 programs with Process management