What is meant by Problem analysis?
The term "Problem Analysis" refers to the process of identifying, investigating, and breaking down problems to understand their causes and effects and develop solutions. In a business context, problem analysis can be applied in various ways, including the analysis of business processes, technical systems, or customer feedback to identify obstacles or sources of errors.
Typical software functions in the area of "Problem Analysis":
- Root Cause Analysis: Tools for identifying and analyzing the root causes of problems, such as Ishikawa diagrams (fishbone diagrams) or the 5-Why method.
- Error Tracking: Features for recording and tracking errors or problems throughout their lifecycle, including linking to relevant data and events.
- Data Visualization: Presentation of data and analysis results in the form of charts, graphs, and other visual aids to identify trends and patterns.
- Risk Assessment: Evaluation of the potential risks and impacts of identified problems to prioritize problem-solving efforts.
- Action Management: Support in planning, assigning, and tracking actions to resolve identified problems.
- Reporting: Automated generation of reports summarizing the results of the problem analysis and informing relevant stakeholders.
- Integration of Feedback: Incorporation of customer or user feedback to identify problems early and include them in the analysis process.
- Simulation and Modeling: Creation of models and simulations to test different solution scenarios and evaluate their effectiveness.