"Call recording functions" are features of software that allow users to record and manage phone calls.
Typical functions in the "Call recording functions" area include:
Call Recording: The ability for users to record phone calls, both incoming and outgoing.
Automatic Recording: Automatic recording of phone calls based on predefined rules or criteria, such as all calls with specific phone numbers or at certain times.
Manual Recording: The ability for users to manually record phone calls by activating a recording feature during a conversation.
Storage and Archiving: Storage and archiving of recorded phone calls in a secure and accessible location.
Search and Playback: Search functions to find recorded phone calls based on various criteria, as well as the ability to play them back or download them.
Privacy and Compliance: Ensuring compliance with privacy regulations and legal requirements regarding the recording of phone conversations.
Call Notes and Markings: The ability for users to add notes or markings to phone calls to record important information or flag certain calls.
Export and Reporting: Exporting recorded phone calls and generating reports for analysis purposes or to meet compliance requirements.
Access Control and Permissions: Managing access permissions and control over who can access and listen to recorded phone calls.
Integration with Other Systems: Integration with other enterprise systems such as CRM software or helpdesk applications for seamless management of recorded phone calls and customer data.