The "order status tracking" refers to the process of monitoring and tracking the status of orders or purchases in real-time. This typically involves tracking various phases or states of an order, from creation to processing to completion and delivery. Order status tracking allows businesses to monitor the progress of orders, identify bottlenecks, forecast delivery times, and keep customers informed about the current status of their orders.
Typical features of software in the "order status tracking" area include:
Status updates: The software provides features for automatic or manual updating of the order status to reflect changes in the process or progress of the order.
Notifications: The software sends automatic notifications to relevant parties, including customers, when the status of their order changes or when actions are required on their part.
Overview and dashboards: The software provides clear dashboards where users can see the status of all ongoing orders at a glance, including open, in-progress, and completed orders.
Real-time updates: The software provides real-time updates on the status of orders to ensure that all involved parties have the latest information.
Filtering and search functions: The software allows users to filter and search orders based on various criteria such as order number, customer name, or order status to quickly find specific orders.