What is meant by Online table reservations?
The term "online table reservations" in the hospitality industry refers to the ability to book tables at a restaurant in advance via a website or app. This offers guests the flexibility to make reservations anytime and from anywhere, while enabling restaurant operators to efficiently manage reservations. Guests can often choose from various time slots and table options and provide special requests.
Typical software functions in the area of "online table reservations":
- Real-Time Availability: Display of currently available tables and time slots for reservations.
- Automatic Confirmation: Immediate confirmation of the reservation via email or SMS.
- Calendar Integration: Synchronization with calendars to manage reservations and availability in real-time.
- Customer Management: Storage of customer data and preferences for future reservations.
- Waitlist Functionality: Option for guests to join a waitlist if no table is available.
- Cancellation Option: Ability for guests to easily cancel or modify reservations online.
- POS System Integration: Connection to point-of-sale systems to manage table occupancy and billing.
- Notifications: Automatic reminders and notifications to guests prior to the reservation.
Examples of "online table reservations":
- Guests reserve a table for a specific date and time via the restaurant's website.
- A guest books a table via an app and receives an immediate confirmation via email.
- A restaurant offers the option to join a waitlist if no tables are available.
- Customers can cancel or modify their reservation online without needing to call the restaurant.
- The software automatically sends a reminder message to the guest on the day of the reservation.