What is meant by Online ordering?
The term "online ordering" refers to the process where customers order products or services from a provider via the internet. This type of order is usually placed through a website, mobile app, or other digital channels. The process includes selecting products, adding them to a shopping cart, entering shipping and payment information, and confirming the order. Online ordering allows customers to shop conveniently from anywhere and enables businesses to expand their customer base.
Typical software functions in the area of "online ordering":
- Product Catalog: Displaying a digital catalog of products or services, which can be filtered by category, price, and availability.
- Shopping Cart: A virtual cart where selected products are collected and prepared for purchase.
- Order Management: Tracking and managing orders, including processing status, inventory levels, and shipping details.
- Payment Systems: Integration of various payment methods such as credit card, PayPal, bank transfer, or cash on delivery.
- Customer Account Management: Creating and managing customer accounts where personal information, order history, and delivery addresses are stored.
- Order Confirmation: Automatic generation and sending of order confirmations via email or SMS.
- Delivery Tracking: Providing tracking information for the customer to follow the delivery status in real-time.
- Returns and Cancellations Management: Functions for easy handling of returns, exchanges, or cancellations.
- Discount and Coupon Management: Managing discount codes, vouchers, and special promotions that can be applied at checkout.
- Multilingual and Currency Support: Supporting multiple languages and currencies to enable international customers to make purchases.