What is meant by Online Check-In?
"Online check-in" refers to the process where guests can check in online before their arrival at an accommodation or e.g. an airline. This allows guests to enter their personal information, select rooms or seats, and possibly book additional services in advance. Online check-in saves time and offers guests more flexibility and convenience upon arrival.
Typical functions of software in the "online check-in" field include:
- Guest Data Collection: Capturing guest data such as names, contact information, and travel documents.
- Room or Seat Selection: Allowing guests to choose their preferred rooms or seats.
- Booking Additional Services: Booking additional services such as airport transfers, meals, or room upgrades.
- Online Payment: Allowing guests to make online payments for additional services or reservations.
- Communication and Notifications: Communicating with guests regarding the status of their online check-in and reminders of upcoming appointments.
- Document Provision: Providing electronic travel documents or boarding passes after successful check-in.
- Data Security: Ensuring the protection of guests' personal data during the online check-in process.
- Integration with Property Management Systems (PMS): Integrating with PMS for automatic updating of guest information and room assignments.
- Multilingual Support: Providing online check-in in various languages to cater to international guests.
- Mobile Optimization: Optimizing the online check-in process for mobile devices to provide guests with a seamless experience.