What is meant by On-call and stand-by duties?
On-call and stand-by duties refer to services where employees or professionals are available outside of regular working hours to handle urgent inquiries or emergencies. This may be necessary in various industries such as healthcare, engineering, information technology, or customer service. Staff in on-call and emergency services need to be able to quickly respond to incoming calls or notifications and provide support on-site or remotely as needed.
Typical functions of software in the area of On-call and stand-by duties can include:
- Automated call forwarding and notification to on-call staff.
- Management of on-call schedules and times for employees.
- Capture of emergency calls or messages and prioritization based on urgency.
- Provision of tools for mobile communication and collaboration during on-call duty.
- Integration with ticketing systems for tracking and escalating issues.
- Generation of reports and analytics on the performance and effectiveness of on-call and emergency services.