"Music on hold" refers to the music or audio content that customers hear while waiting in the queue of a phone hotline or customer support for a response.
The main functions of software in the "Music on hold" area are:
Music Playback: The software enables seamless playback of music or audio content during waiting in the phone queue.
Customizable Playlists: The ability for businesses to select their own music tracks or audio content and organize them in a queue playlist.
Queue Messages: The ability to play custom messages or announcements between music tracks to inform customers about the current wait time, special offers, or other relevant information.
Queue Management: The software allows administrators to easily configure, customize, and manage the queue music and messages.
Integration with Phone Systems: Integration with phone system systems to seamlessly control and synchronize the playback of queue music.
Reporting: The software provides reporting features to gain insights into the usage of queue music, such as the number of calls in the queue, average wait time, and usage statistics of music tracks.