What is meant by Malfunction log?
The term "incident log" refers to the systematic recording and documentation of disturbances, problems, or failures within a system or process. The incident log serves to track error reports, analyze causes, and improve systems through targeted corrective actions. It is a central tool in IT management and quality assurance.
Typical software functions in the area of "incident log":
- Error Capture: Documentation of incidents, including details such as timestamps, affected systems, and a description of the issue.
- Categorization and Prioritization: Classification of incidents by type and severity to enable targeted and efficient handling.
- Assignment of Responsibilities: Allocation of incidents to responsible staff or teams for resolution.
- Status Tracking: Monitoring the progress of incident resolution, including status updates and change histories.
- Error Analysis: Recording and analyzing the causes of incidents to prevent future issues and improve system stability.
- Reporting: Creating reports on incidents for internal and external stakeholders, including summaries and analyses of error data.
- Notification and Escalation: Automated notifications to relevant individuals for new incidents or delays in resolution, and escalation for critical issues.
- Archiving and History: Storage and management of incident data for future reference and audits.