"Live chat" refers to a form of real-time communication where users can interact with each other or with a customer service representative online by typing messages in a chat window.
Typical features of software in the "live chat" domain include:
Instant communication: The ability for users to exchange instant messages in real-time without delays.
Chat window: A chat window integrated into the website or application to allow users to communicate seamlessly without leaving the platform.
Multi-user support: The capability to chat with multiple users simultaneously to enhance the efficiency of customer service.
Automated responses: The ability to use predefined responses or chatbots to answer frequently asked questions or guide users to specific resources.
File transfer: The option for users to transfer files such as screenshots, documents, or images during the chat to better explain or resolve issues.
Chat logging: Recording the chat history for future references or for tracking support requests.
