What is meant by Free sale and after sale?
Free sale and after sale refer to the processes related to the sale of products or services without prior ordering or reservation (freely selling) as well as the care and support of customers after the purchase (after-sales service). Freely selling refers to the direct sale of goods or services to customers who wish to acquire them immediately without prior commitments. After-sales service, on the other hand, includes activities such as customer support, warranty services, repairs, returns, and other services provided after the purchase to ensure customer satisfaction and build long-term customer relationships.
Typical functions of software in the "freely selling and after-sales service" area include:
- Sales processing: Capturing freely selling transactions, including product selection, pricing, discounts, and invoicing.
- Inventory management: Tracking inventory levels and product availability to ensure sales are only made for existing items.
- Customer management: Managing customer data and purchase history for personalized support and targeted marketing campaigns.
- Order tracking: Tracking orders and deliveries to keep customers informed about the status of their purchases.
- Customer support: Providing assistance and support for customers with questions, issues, or returns after the purchase.
- Warranty and repair management: Managing warranty services, repair requests, and processing for defective or damaged products.
- Feedback and reviews: Collecting customer feedback and reviews to improve the quality of products and services and enhance the brand image.