SoftGuide > Functions / Modules Designation > Field service management

Field service management

What is meant by Field service management?

Field Service Management refers to the organization, management, and optimization of field service activities within a company, particularly aimed at effectively servicing customers on-site. These software solutions assist businesses in efficiently deploying their field service workforce and maximizing their productivity.

Typical software functions in the area of "Field Service Management" include:

  1. Route Planning and Dispatch: Optimizing routes and scheduling field service appointments based on customer needs, geolocation, and traffic conditions.

  2. Order Management: Managing orders from creation through assignment to invoicing directly on-site through mobile devices.

  3. Customer and Contact Management: Capturing and managing customer data, interaction history, and follow-up activities for targeted customer service.

  4. Visit Reports and Documentation: Documenting visits, capturing visit reports, customer feedback, and action items for follow-up.

  5. Real-time Communication: Integrating communication tools for direct exchange between field service agents, back office, and customers (e.g., messaging, email).

  6. Product and Service Information: Providing product and service information, pricing, and quoting capabilities to address customer inquiries on-site.

  7. Time and Performance Tracking: Recording work hours, travel times, and performance metrics for evaluating field service performance.

  8. Analysis and Reporting: Analyzing field service data for performance monitoring, efficiency analysis, and identifying optimization opportunities.

 

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The function / module Field service management belongs to:

Sales

Software solutions with function or module Field service management:

rexx CRM
 
 
 
 
 
 
A CRM that builds your customer relationships brick by brick
RETAIL ASSISTANT (MR.KNOW)
Digital assistants and process solutions for retailers and suppliers
audius:Finance for financial service providers
Industry solution for financial service providers
MService
MService
 
 
 
 
 
 
All-In-One-Software
Field Service Management - Mobile
Mobile service management (online/offline) via web browser/notebook/smartphone/tablet
Field Service Management - Dispatch
Personnel deployment and geographic planning for the mechanical and plant engineering
authensis ACHAT
 
 
 
 
 
 
Smarte Software für exzellenten Kundendialog
TOPIX CRM
TOPIX CRM
 
 
 
 
 
 
The CRM for successful selling
SmartWe
SmartWe
 
 
 
 
 
 
Cloud-based customer relationship management / CRM
EasyTec
 
 
 
 
 
 
EasyTec Software GmbH offers business solutions and IT services at the highest level,
Show all 21 programs with Field service management