"Feedback processing" refers to the process of analyzing, managing, and responding to feedback received from users, customers, or other stakeholders.
Typical functions of software in the "feedback processing" domain include:
Feedback collection: The ability to collect feedback from various sources such as surveys, reviews, social media, or direct messages.
Organization and categorization: The capability to organize feedback and categorize it into themes or topics to facilitate structured analysis.
Analysis and evaluation: Tools for analyzing feedback to identify trends, common issues, or significant concerns.
Prioritization: The ability to prioritize feedback based on its urgency or relevance to take appropriate actions.
Communication and collaboration: Features that facilitate communication and collaboration among different teams or departments to respond to feedback effectively.
Tracking and reporting: The ability to track the status of feedback processing and generate reports to document the progress and effectiveness of actions taken.