"Fault management" refers to the systematic recording, processing, and resolution of faults or failures in facilities, machinery, or equipment. The goal of fault management is to minimize downtime by quickly detecting, documenting, and resolving faults to restore the proper functioning of the facilities.
Typical functions of software in the "fault management" sector can include:
Fault logging: The software allows for the logging of faults by maintenance personnel or automated systems, including specifying the type of fault, time of occurrence, and affected equipment.
Prioritization and escalation: The software enables the prioritization of faults based on their urgency and impact, as well as the escalation of faults if they cannot be resolved within certain timeframes.
Task assignment: The software assists in assigning faults to the appropriate maintenance personnel to coordinate fault resolution and ensure they are addressed in a timely manner.
Fault status tracking: The software enables tracking of the processing status of faults, from logging to assignment to resolution, to ensure transparency about the progress.
Documentation and reporting: The software provides features for documenting faults, including actions taken and solutions implemented, as well as generating reports on fault frequency, causes, and duration for analysis and continuous improvement.