Error Management

What is meant by Error Management?

Error management encompasses all processes and measures aimed at identifying, analyzing, rectifying, and preventing faults or defects in a product, process, or system. The goal of error management is to improve quality, increase customer satisfaction, and enhance operational efficiency.

Typical Functions of Software in the Area of "Error Management":

1. Fault Capture: Capturing faults or defects reported during production, inspection, or from customer feedback.
2. Fault Classification: Categorizing faults by type, severity, and cause to enable structured analysis.
3. Fault Prioritization: Assessing and prioritizing faults based on their urgency and impact on operations.
4. Root Cause Analysis: Investigating the causes of faults to avoid recurrence and develop long-term solutions.
5. Action Planning: Planning and implementing corrective and preventive actions to rectify faults and prevent future occurrences.
6. Fault Status Tracking: Monitoring the progress of fault resolution and prevention efforts, and updating status in real-time.
7. Notifications and Escalations: Automated notifications of new fault reports or status changes, and escalation for unresolved issues.
8. Documentation and Reporting: Documenting all fault resolution actions and generating reports to analyze fault patterns and trends.
9. Integration with Other Systems: Seamless integration with other enterprise systems such as quality management, production, or customer relationship systems.
10. Traceability: Ability to trace faults back to their source to clarify accountability and identify potential weaknesses.