E-commerce, or electronic commerce, refers to the buying and selling of goods or services over the Internet. Businesses can showcase their products or services online, and customers can select, order, and often pay for these products directly online. E-commerce has gained significant importance in recent years and has become a crucial part of many business models.
Typical functions of software in the "E-commerce" domain are:
Product presentation and catalog management: The software allows for the creation and management of an online catalog where products or services can be showcased with images, descriptions, and prices.
Shopping cart functionality: Customers can add products to a virtual shopping cart to select multiple items before proceeding to checkout.
Order management: The software enables the management of orders, including order capture, processing, and tracking throughout the entire order process.
Payment processing: It provides various payment options for customers, such as credit card, PayPal, bank transfer, or other online payment services, ensuring that payments are processed securely and reliably.
Shipping and delivery management: The software supports the management of shipping options, shipping cost calculations, delivery status tracking, and integration with shipping carriers.
Customer management and user accounts: It allows for the management of customer accounts, including registration, login, profile management, and order history.
Search and filter functionality: The software offers search and filter functions to assist customers in navigating the catalog and finding specific products.
Discount and voucher management: It enables the management of discounts, special offers, and voucher codes to create customer incentives and boost sales.
Analysis and reporting: The software provides tools for analyzing sales data, customer behavior, and business performance to gain insights into the effectiveness of the e-commerce business and make strategic decisions.