What is meant by Different dialing modes?
The term "Different Dialing Methods" refers to the various techniques and methods used in Computer Telephony Integration (CTI) to initiate and manage phone calls. These functions are essential for call centers, sales departments, and support teams that need to handle a high volume of calls efficiently.
Typical software functions in the area of "Different Dialing Methods":
- Manual Dialing: Users manually dial phone numbers through an input interface or a phone.
- Automatic Dialing: The software automatically dials a list of phone numbers, increasing efficiency.
- Predictive Dialing: The software dials numbers based on algorithms that ensure agents are only connected when a call is answered.
- Preview Dialing: Agents can view call details and customer data before deciding whether to make the call.
- Power Dialing: A dialing method where the next number on a list is automatically dialed as soon as an agent is available.
- Click-to-Dial: Users can initiate a call directly from a CRM application or an email by clicking on the phone number.
- Callback Function: Allows customers to request a callback at a convenient time.
