SoftGuide > Functions / Modules Designation > Defect management

Defect management

What is meant by Defect management?

"Defect management" refers to the process of capturing, tracking, and resolving defects or issues within a system, product, or service.

Typical functions of software in the "Defect management" domain include:

  1. Defect capture: Capturing defects or issues by users or automated processes, including description, classification, and prioritization.

  2. Ticket management: Creating tickets or tasks for each captured defect to track and assign it.

  3. Status tracking: Tracking the status of each defect from capture to resolution, including assignment, processing, and closure.

  4. Prioritization and escalation: Prioritizing defects based on their urgency and impact, as well as escalating severe issues to higher authorities.

  5. Communication and notifications: Ability to communicate between users and team members about defects, as well as automatic notifications of status changes or updates.

  6. Defect analysis and reporting: Analyzing defects to identify trends or recurring issues, as well as generating reports on defect statistics and performance metrics.

  7. Documentation and knowledge management: Capturing solutions, workarounds, or best practices for defect resolution, as well as providing a knowledge repository for future references.

  8. Integration with other systems: Ability to integrate with other software tools or systems such as project management software or customer relationship systems for seamless data transfer and processing.

 

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The function / module Defect management belongs to:

Complaints

Software solutions with function or module Defect management:

SERVICE ASSISTANT (MR.KNOW)
Your digital employee in service management
4APS
4APS
 
 
 
 
 
 
Backlog-free scheduling/capacity planning: intuitive, what-if, bottleneck planning, etc.
inforum
inforum
 
 
 
 
 
 
The solution for quality and supplier management.
EcholoN Service Management Suite
EcholoN - holistic service management
PROJEKT PRO
PROJEKT PRO
 
 
 
 
 
 
Integrated overall solution for controlling, project and office organization and managemen
MSO Maßnahmen-/Workflow-Management
MSO Maßnahmen-Manager – direkt einsetzbar – beliebig skalierbar – einfach konfigurierbar
123onsite
123onsite
 
 
 
 
 
 
Mobile solution for the construction site.
Construction diary 2024
Programme for comprehensive documentation of the construction process
Supply Chain Due Diligence Act Solution (MR.KNOW)
Solution for implementing the Supply Chain Due Diligence Act (LkSG)
Show all 26 programs with Defect management