SoftGuide > Functions / Modules Designation > Defect management

Defect management

What is meant by Defect management?

"Defect management" refers to the process of capturing, tracking, and resolving defects or issues within a system, product, or service.

Typical functions of software in the "Defect management" domain include:

  1. Defect capture: Capturing defects or issues by users or automated processes, including description, classification, and prioritization.

  2. Ticket management: Creating tickets or tasks for each captured defect to track and assign it.

  3. Status tracking: Tracking the status of each defect from capture to resolution, including assignment, processing, and closure.

  4. Prioritization and escalation: Prioritizing defects based on their urgency and impact, as well as escalating severe issues to higher authorities.

  5. Communication and notifications: Ability to communicate between users and team members about defects, as well as automatic notifications of status changes or updates.

  6. Defect analysis and reporting: Analyzing defects to identify trends or recurring issues, as well as generating reports on defect statistics and performance metrics.

  7. Documentation and knowledge management: Capturing solutions, workarounds, or best practices for defect resolution, as well as providing a knowledge repository for future references.

  8. Integration with other systems: Ability to integrate with other software tools or systems such as project management software or customer relationship systems for seamless data transfer and processing.

 

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The function / module Defect management belongs to:

Complaints

Software solutions with function or module Defect management:

SALES ASSISTANT (MR.KNOW)
Your digital sales representative and consultant
Odoo-ERP
Odoo-ERP
 
 
 
 
 
 
Modular business software
PROJEKTA
 
 
 
 
 
 
Project Software - ERP for Service Providers
PKS NETPlan
PKS NETPlan
 
 
 
 
 
 
Web-based (construction) project communication system with versatile module connection
SERVICE ASSISTANT (MR.KNOW)
Your digital employee in service management
Bildverortung
Bildverortung
 
 
 
 
 
 
Location and localisation of images incl. app for Android and iOS
EcholoN Service Management Suite
EcholoN - holistic service management
EasyTec
EasyTec
 
 
 
 
 
 
EasyTec Software GmbH offers business solutions and IT services at the highest level,
PANFLOW
 
 
 
 
 
 
Workflow management and process management software
Show all 26 programs with Defect management