"Defect management" refers to the process of capturing, tracking, and resolving defects or issues within a system, product, or service.
Typical functions of software in the "Defect management" domain include:
Defect capture: Capturing defects or issues by users or automated processes, including description, classification, and prioritization.
Ticket management: Creating tickets or tasks for each captured defect to track and assign it.
Status tracking: Tracking the status of each defect from capture to resolution, including assignment, processing, and closure.
Prioritization and escalation: Prioritizing defects based on their urgency and impact, as well as escalating severe issues to higher authorities.
Communication and notifications: Ability to communicate between users and team members about defects, as well as automatic notifications of status changes or updates.
Defect analysis and reporting: Analyzing defects to identify trends or recurring issues, as well as generating reports on defect statistics and performance metrics.
Documentation and knowledge management: Capturing solutions, workarounds, or best practices for defect resolution, as well as providing a knowledge repository for future references.
Integration with other systems: Ability to integrate with other software tools or systems such as project management software or customer relationship systems for seamless data transfer and processing.