SoftGuide > Functions / Modules Designation > Agent interface

Agent interface

What is meant by Agent interface?

The term "agent interface" refers to the user interface through which service or call center staff – commonly referred to as "agents" – interact with customer service, sales, or support systems. The agent interface provides all relevant information, tools, and communication channels in a single interface and serves as the central workspace for efficiently handling customer inquiries, tickets, orders, or complaints. The objective is to enable agents to work quickly, consistently, and in a customer-focused manner.

 

Typical software functions in the area of "agent interface":

 

 

Examples of "agent interface":

 

 

 

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The function / module Agent interface belongs to:

Sales